Buyer Information
- What is the Buyer Guarantee? / How am I protected as a buyer?
- When will I receive my ticket?
- What is a Ticketmaster Verified ticket?
- Where are my PDF electronic delivery tickets?
- I’ve forgotten my password/My password has expired.
- Why does my ticket have someone else's name on it?
- Can I get a refund or exchange?
- I have contacted your Customer Service team but have not received a response.
- I have been linked to your site from Ticketmaster.com.au. How did this happen?
- What are General Admission (GA) Tickets?
- I entered the wrong shipping address and my order is for hard-copy tickets!
- Why are my tickets blank?
- Where are my Australia Post hard-copy tickets?
- I've purchased a ticket and my event is tonight! How will I receive my tickets?
- I live in a regional area outside the express post network, when will I receive my Australia Post tickets?
- Can I collect my tickets at the box office at the venue on the day of the event?
- How can I contact you?
- Can I cancel my purchase?
- Will my tickets have a restricted view?
- Will my seats be together/consecutive?
- Why is the price displayed on my ticket different to what I paid?
- Why are there Ticketmaster Resale fees and delivery fees?
- Why are there multiple listings for the same seats at different prices?
- What is the Buyer Agreement for Ticketmaster Resale?
- What happens to my money when I buy a ticket?
- What can I do if my tickets are lost, damaged or stolen?
- What are my seat numbers? / Where are my seats?
- My tickets do not match my invoice.
- I want to buy one ticket but Ticketmaster Resale is only allowing me to choose two or more.
- I received an error message after purchasing tickets. What should I do?